We work with all insurance companies
Whether your policy is with a national carrier, a regional Texas insurer or the National Flood Insurance Program, we work with all insurance companies. Our job is to stop the damage, dry and restore your property, and give your insurer clear, accurate documentation of what happened and what was done.
Important: your insurance company decides what is covered under your policy. We don't make coverage decisions and we can't promise that any loss will be covered. What we can do is make sure your insurer has the information it needs.
What we document for your insurer
From the first visit to the final reading, we keep detailed records — the kind insurers typically ask for.
- Photos and video of the damage before, during and after work
- Moisture maps showing where water traveled
- Daily moisture readings and drying logs
- Equipment placed and how long it ran
- Materials removed and the reason
- Water category and source
We can bill your insurance directly
In most cases, we can bill your insurance company directly for covered work. That typically leaves you responsible for your deductible and anything your policy doesn't cover. We'll explain how billing works before we begin.
Steps to take after water damage
- Stop the water and make the area safe
- Take photos and video of everything before moving items
- Call your insurance company or agent to report the loss
- Start mitigation quickly — most policies expect you to prevent further damage
- Keep receipts for emergency expenses
- Call us for a free inspection
Homeowners vs. flood insurance
In general, homeowners policies are written for sudden and accidental water damage from inside the home, such as a burst pipe. Damage from rising outside water — flash floods, overflowing drainage — is generally covered by a separate flood policy, often through the NFIP. Your actual coverage depends on your policy. Read our guide: Flood insurance vs. homeowners insurance in the Rio Grande Valley.