Question 1

How fast can you get here?

Accepted Answer

We answer 24/7 and send a crew as fast as possible anywhere in Hidalgo and Cameron counties. When you call, we'll give you an arrival estimate based on where you are and current conditions, and talk you through what to do while you wait.

Question 2

Do you work with my insurance company?

Accepted Answer

Yes. We work with all insurance companies. We document everything your insurer needs — photos, moisture readings and daily drying logs — and in most cases we can bill your insurance directly. Coverage decisions are always made by your insurer.

Question 3

How much does water damage restoration cost?

Accepted Answer

Cost depends on how much area is wet, the type of water (clean, gray or black), which materials are affected and how many days drying takes. We offer a free inspection and explain the scope before work begins. When insurance applies, you're typically responsible for your deductible.

Question 4

How long does drying take?

Accepted Answer

Most homes dry in three to five days. Dense materials like hardwood or concrete, or water that sat for a while, can take longer — and our Valley humidity can add time. We take readings daily and keep you updated.

Question 5

Is it safe to stay in my home?

Accepted Answer

Usually, for clean-water leaks limited to a few rooms. If there's sewage or flood water, electrical risk, or large areas affected — or if someone in the home is very young, elderly or has health issues — it may be safer to stay elsewhere. We'll give you an honest recommendation.

Question 6

What should I do right now?

Accepted Answer

Stop the water at the main shutoff if you can, stay away from water near outlets and turn off power to the area if it's safe, take photos and video for insurance, move valuables out of the wet area, and call us. Don't use a household vacuum on water.

Question 7

Do you speak Spanish?

Accepted Answer

Sí. Our team speaks English and Spanish. Hablamos español — you can explain what happened in whichever language you prefer.

Question 8

Do you handle mold?

Accepted Answer

Fast, professional drying is the best way to prevent mold. Texas requires a TDLR license for mold remediation, so if mold is found, we refer you to a TDLR-licensed mold professional.

Question 9

Who pays for water damage restoration?

Accepted Answer

If the damage is covered by your policy, your insurer typically pays the covered amount minus your deductible, and we can bill them directly. If it isn't covered, we'll explain costs before work begins. Only your insurer can decide coverage.

Question 10

Do you serve my city?

Accepted Answer

We serve the Rio Grande Valley, including McAllen, Edinburg, Mission, Pharr and Weslaco in Hidalgo County and Harlingen and Brownsville in Cameron County, plus surrounding communities. Call to confirm — if you're in the Valley, we can likely help.

24/7 Water Damage Restorationin McAllen & the Rio Grande Valley

What happened?

Water damage services

Emergency Water Removal

Structural Drying

Water Damage Restoration

Flood Cleanup

What happens when you call

Who answers your call

A clear path forward.

Serving the Rio Grande Valley

Common questions

Request an inspection.